Service Center
ServiceDesk – Service for people by people. We are not anonymous “catch and dispatch” call center but a service desk.
Your contact
Your Added Value
- Single Point of Contact (Central ServiceDesk)
- We are an "accessible" service desk with personality
- Available 24/7 for our customers
- Modern ITSM ticket system and ACD system
- Customer-specific SLAs and KPIs
Our Expertise
- High first-time resolution rate by IT specialists
- Support in German and English
- IT Service Management tools & processes
- Servicedesk (full) outsourcing
- IT support (first level support)
- Product support & IAM services
- Escalation & crisis management
